Privacy Policy

1. Introduction

Society Digital LLC, operating as SEOdigital.io ("SEOdigital.io," "Company," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://seodigital.io (the "Website"), contact us, request information, purchase our services, or otherwise interact with our business.

Our services include SEO and AI-search audits, monitoring, and done-for-you fixes. Society Digital LLC also provides website development and marketing consulting under separate agreements.

By using our Website or services, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it separately.

This Privacy Policy should be read alongside our Terms & Conditions.

2. Information We Collect

We may collect information directly from you, automatically through your interactions with our Website, and from third-party platforms or service providers.

2.1 Information You Provide

When you submit a contact form, request a consultation, purchase services, or communicate with us, we may collect:

• Full name
• Business or company name
• Email address
• Telephone number
• Mailing or business address
• Website URL
• Industry and business information
• Marketing objectives and project requirements
• Billing and transaction information
• Communications and support requests
• Other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected through cookies, analytics tools, server logs, and similar technologies, including:

• IP address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Pages visited and time spent on pages
• Referring websites and traffic sources
• Links clicked and Website interactions
• Session information and technical diagnostics
• Advertising campaign attribution data

The precise information collected depends on the technologies enabled on our Website and your privacy preferences.

2.3 Client Account and Service Information

When providing services to clients, we may process business-related information, including:

• Website and domain information
• Analytics and search performance data
• Advertising account information
• CRM records and lead information
• Marketing campaign data
• Customer communications
• Website content and business materials
• Authorized platform credentials or access permissions
• Automation configuration and performance data

Where possible, we use delegated account permissions rather than collecting primary account passwords.

2.4 Payment Information

Payments may be processed through third-party payment providers.

We may receive transaction details, billing information, payment status, and limited payment-method identifiers.

We do not intend to store complete payment card numbers or card security codes on our own systems.

Payment processors may collect and process additional information under their own privacy policies.

2.5 Free Scores, Reports and Monitoring

When you request a free score, report or monitoring, we collect the website address you submit, your email address and, where you provide them, your business name, city and business category. We scan publicly available information about that website, including its pages, code and performance data, and publicly available business listing information. To test how AI tools describe a business, we send the business name, location and category as questions to third-party AI providers, currently OpenAI and Google, and record their answers. We do not send your email address, payment details or other contact information to those providers. Reports are stored by us and delivered through a unique web link sent to your email; anyone who has the link can view the report. Monitoring repeats these checks on a schedule until you cancel. We keep reports for 12 months after your last activity, unless you ask us to delete them sooner.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

1. Responding to inquiries and consultation requests.
2. Providing SEO, marketing, website development, consulting, and AI services.
3. Preparing proposals, contracts, and invoices.
4. Processing payments and managing subscriptions.
5. Communicating about projects and client accounts.
6. Measuring Website performance and improving user experience.
7. Analyzing marketing campaigns and lead generation performance.
8. Delivering marketing communications where permitted.
9. Providing technical support and troubleshooting.
10. Detecting fraud, misuse, and security threats.
11. Maintaining business records and complying with legal obligations.
12. Managing customer relationships and internal operations.

We may also use aggregated or de-identified information for business analysis, service improvement, and performance reporting, provided the information is not reasonably identifiable to an individual.

4. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies help us operate the Website, understand visitor activity, measure advertising effectiveness, and improve our services.

4.1 Essential Cookies

Essential cookies support basic Website functionality, security, session management, and other necessary operations.

4.2 Analytics Cookies

Analytics technologies may help us understand visitor traffic, page performance, engagement, and Website usability.

4.3 Advertising and Remarketing Cookies

Where enabled, advertising technologies may help measure campaign performance, attribute conversions, and deliver more relevant advertisements across third-party platforms.

These technologies may collect online identifiers and information about your interactions with our Website.

4.4 Cookie Preferences

You can manage or restrict cookies through your browser settings.

Where required by applicable law, we will provide appropriate consent or opt-out mechanisms for nonessential cookies and tracking technologies.

Disabling certain cookies may affect Website functionality.

Where our Website offers a cookie preferences tool, you may use it to update your selections.

5. Analytics and Advertising Platforms

SEOdigital.io may use third-party analytics and advertising services, including technologies provided by Google, Meta, and other marketing platforms.

Depending on the tools installed, these services may process information such as:

• IP addresses and device identifiers
• Website visits and interactions
• Conversion events
• Advertising identifiers
• Referral sources
• Campaign performance data

Third-party providers may process information according to their own privacy policies.

Where applicable, visitors may manage advertising preferences through the relevant platform's privacy controls.

The specific technologies deployed on our Website may change as our business develops.

6. Lead Generation and Contact Forms

When you submit information through a Website form, consultation request, landing page, or lead generation campaign, we use that information to respond to your request and provide relevant business information.

Submitted information may be stored in our customer relationship management (CRM) systems and shared with service providers that support our operations.

We may contact you by email or telephone regarding your inquiry.

We will obtain any consent required by law before sending automated marketing text messages or placing calls that require such consent.

Submitting a contact form does not automatically constitute consent to receive unrelated automated marketing communications.

7. Email Marketing and SMS Communications

We may send service-related emails, appointment reminders, invoices, account notifications, and marketing communications.

Email Communications

Marketing emails will include an appropriate unsubscribe mechanism when required by law.

You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

Transactional and service-related communications may continue where necessary to fulfill our obligations.

SMS Communications

Where SMS messaging is offered, we will provide the required disclosures and obtain appropriate consent before sending messages.

Message frequency may vary based on the services requested or communications authorized.

Standard message and data rates may apply.

Recipients may opt out of eligible SMS programs by replying STOP or following the instructions provided in the message.

Mobile information and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with messaging service providers solely as necessary to deliver authorized communications and operate our messaging services.

8. Artificial Intelligence and Automated Processing

SEOdigital.io may use artificial intelligence and automation technologies to support its operations and client services.

Examples include:

• AI-powered customer support
• Website chatbots
• Automated lead qualification
• Marketing content assistance
• Workflow automation
• Data analysis and reporting
• Customer communication systems

Information submitted through AI-powered tools may be processed by third-party technology providers.

We seek to limit the information shared with AI providers to what is reasonably necessary for the intended service.

We do not intentionally submit sensitive personal information into general-purpose AI systems without an appropriate business purpose, authorization, and safeguards.

AI-generated outputs may be reviewed by authorized personnel for quality, accuracy, security, and service improvement.

Where applicable law provides rights regarding automated decision-making, we will honor those rights.

9. How We Share Information

We may disclose personal information to third parties in the following circumstances.

9.1 Service Providers

We may share information with providers that support:

• Website hosting and infrastructure
• CRM and customer management
• Payment processing
• Email and SMS delivery
• Analytics and advertising
• AI and automation services
• Cybersecurity and technical support
• Accounting and business administration

These providers receive information as necessary to perform services for us, subject to applicable contractual and legal requirements.

9.2 Client-Authorized Integrations

When providing services to a client, we may transfer information to platforms and systems selected or authorized by that client.

9.3 Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful legal process, protect rights and safety, or investigate suspected unlawful activity.

9.4 Business Transactions

Information may be transferred in connection with a merger, acquisition, reorganization, financing, or sale of business assets, subject to applicable legal requirements.

9.5 Advertising Partners

Where advertising or remarketing technologies are enabled, certain identifiers and Website activity information may be disclosed to advertising partners.

Some privacy laws may classify particular advertising disclosures as "sharing" or a "sale" of personal information, even where no money is exchanged.

Where applicable, we will provide legally required notices and opt-out mechanisms.

We do not sell customer contact lists as a standalone data product.

10. Client Data and Data Processing

SEOdigital.io may process personal information on behalf of business clients when managing websites, marketing campaigns, CRM systems, lead generation, or automated communications.

In these situations, the client may determine the purposes and means of processing, while SEOdigital.io acts as a service provider or processor.

Clients remain responsible for providing appropriate privacy notices, obtaining necessary consents, and establishing lawful grounds for their own collection and use of personal information.

SEOdigital.io will process client information according to the applicable service agreement, documented instructions, and legal obligations.

Where required, we may enter into a separate Data Processing Agreement addressing security, confidentiality, subprocessors, retention, and other relevant obligations.

Requests relating to personal information controlled by one of our clients may need to be directed to that client.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining active client relationships
• Responding to inquiries
• Keeping financial and transaction records
• Meeting legal and regulatory obligations
• Resolving disputes
• Protecting against fraud and security threats

Retention periods vary depending on the type of information, applicable agreements, and legal requirements.

When information is no longer reasonably necessary, we will delete, de-identify, or securely dispose of it, subject to legal retention obligations and technical limitations such as backup cycles.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Depending on the systems involved, safeguards may include:

• Restricted account access
• Multi-factor authentication
• Encrypted connections
• Access monitoring
• Secure third-party hosting
• Software updates and maintenance
• Personnel and contractor confidentiality controls
• Backup and recovery procedures

No electronic transmission, storage system, or security measure is completely secure.

We cannot guarantee absolute security.

If a security incident occurs, we will evaluate our obligations and provide notifications as required by applicable law.

13. Your Privacy Rights and Choices

Depending on your state or country of residence and applicable law, you may have rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Obtain a copy of certain information.
• Opt out of certain targeted advertising or data disclosures.
• Withdraw consent where processing relies on consent.
• Restrict or object to certain processing activities.
• Appeal certain privacy request decisions.

These rights are not available in every jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact:

[email protected]

Please include sufficient information for us to identify and evaluate your request.

We may need to verify your identity before fulfilling certain requests.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

14. State-Specific Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state consumer privacy laws.

Where such laws apply to SEOdigital.io, we will provide the notices, request mechanisms, and opt-out options required by those laws.

These requirements may depend on factors including business size, revenue, personal information processing volumes, and the nature of the processing.

Where required, we will recognize applicable opt-out preference signals, including qualifying browser-based signals.

Individuals may contact us using the information in Section 23 to inquire about applicable rights.

15. International Visitors and Data Transfers

SEOdigital.io is based in the United States.

If you access our Website or services from outside the United States, your information may be transferred to, processed in, or stored in the United States or other countries where our service providers operate.

Privacy protections may differ between jurisdictions.

Where applicable law requires additional safeguards for international transfers, we will implement appropriate measures.

Individuals in jurisdictions with additional privacy protections may have rights beyond those described in this Policy.

16. Children's Privacy

Our Website and services are intended for businesses and individuals aged 18 or older.

We do not knowingly collect personal information directly from children under 13 through our Website.

If we become aware that we have collected such information without legally required authorization, we will take appropriate steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us to request review or removal.

17. Third-Party Websites and External Links

Our Website may contain links to third-party websites, applications, social media platforms, and services.

These external services operate independently and may have different privacy practices.

SEOdigital.io is not responsible for the privacy practices or content of third-party websites that we do not control.

We encourage visitors to review the privacy policies of external services before providing personal information.

18. Social Media and Public Communications

SEOdigital.io may maintain accounts on social media and other third-party platforms.

When you interact with our social media content, the platform may collect and process information according to its own policies.

Information you publicly post, comment, or share may be visible to others.

We may use publicly available engagement information to respond to inquiries, manage our social media presence, and evaluate marketing performance.

19. Do Not Track and Privacy Signals

Some browsers transmit Do Not Track signals or other privacy preference indicators.

Because technical standards and legal requirements differ, our response to such signals depends on the technologies in use and applicable law.

Where legally required, we will honor recognized universal opt-out mechanisms for applicable data processing activities.

A browser's Do Not Track setting does not necessarily disable all cookies or tracking technologies.

20. Sensitive Personal Information

We do not intentionally request sensitive personal information through ordinary Website contact forms.

Sensitive information may include government identification numbers, financial account credentials, precise location data, health information, or other specially protected data.

Please do not submit sensitive information through general inquiry forms, email, or AI chat interfaces unless specifically requested through an approved secure process.

Where sensitive information must be processed for an authorized service, we will seek to apply appropriate safeguards and comply with applicable requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage visitors to review this Policy periodically.

22. Relationship to Our Terms & Conditions

This Privacy Policy explains our practices concerning personal information.

Our Terms & Conditions govern Website usage, purchases, services, billing, intellectual property, and other contractual matters.

If a client enters into a separate Data Processing Agreement or other legally required privacy agreement, that agreement may govern the processing activities expressly covered by it.

Nothing in this Privacy Policy limits privacy rights or protections that cannot legally be waived.

23. Contact Information

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